Earring35

7 day return policy. Conditions apply!

Received a faulty or damaged item?

We sincerely apologize if you have experienced any fault with your product. Our customer service team would be happy to assist - Please contact us before returning your item to us, so that our team - can advise you of next steps and time frames for a refund or replacement item. A photo is always appreciated so we can speed up the process.

All our products are completely insured before shipping.

Once we’ve received your return, we’ll send you an email with an update. Returns are usually processed within seven working day, although this may vary during busy periods. Refunds will be issued to the original account used at purchase.

Please note that you will have to bear the direct cost of returning the product and this will not be included in your refund. We will not pay any custom charges on returned items, you will need to clear this in order for your return to be processed.

Note:

• International customs duties and sales taxes are NOT refunded for shipments.
• We are not held liable for any address errors the customer inputs at checkout.